← DealerCreator

SMS Opt-In & Express Consent Policy

Effective 2026-07-26 · Applies to all toll-free numbers operated by DealerCreator (855-XXX-XXXX)

Business identity

DealerCreator (operating at dealercreator.com) is a US automotive marketplace that connects car buyers with licensed local dealer-affiliated Brand Experts and content creators. All SMS traffic on our toll-free number is transactional and use-case-scoped to a live vehicle purchase request initiated by the recipient on our website.

Declared use case (matches Twilio submission)

Use case: Marketing — Order/offer notifications to customers who requested competitive bids from dealership agents.

Sample message: DealerCreator: You've received a new offer from Lexus of Escondido on your requested vehicle. View your offer: dealercreator.com/offers/12345. Reply STOP to unsubscribe, HELP for help. Msg&data rates may apply.

Express Consent — how it is collected

Consent is never bundled into Terms or Privacy Policy acceptance. It is a discrete, unchecked checkbox with verbatim consent language, gated as the last step of the buying-process wizard at dealercreator.com/dealercreator/buying-process.

The customer must:

  1. Voluntarily initiate a vehicle purchase request on our site
  2. Provide their mobile number on Step 1 (Personal details)
  3. Actively check the SMS consent checkbox at Step 8 (Confirm & continue) — the box is unchecked by default and the "Continue to checkout" button is disabled until it is checked
  4. Click Continue to submit

Verbatim consent checkbox copy

☑ I expressly consent to receive SMS text messages from DealerCreator and the specific dealership(s) matched to this request. Messages will include order and offer notifications, deal status updates, and delivery scheduling for the vehicle I am requesting. Message frequency varies (typical: 3–10 messages per active request). Reply STOP at any time to opt out; reply HELP for help. Message & data rates may apply. I understand that consent is not a condition of purchase. See our Privacy Policy and Terms of Service.

What messages you'll receive

  • Request status — when your request goes live, when a Brand Expert accepts it, when an offer arrives, when an offer is accepted / rejected / countered
  • Two-way conversation — messages from the Brand Expert(s) working your deal, only after your consent
  • Time-sensitive alerts — offer expiration, appointment confirmations, delivery scheduling
  • Account & billing — signup verification codes, password resets, receipts for one-time DealerCreator plan fees

Message frequency

Typical: 3–10 messages per active request (avg. request lifespan ~14 days). Recurring: none. Volume ends when the request is closed or the recipient replies STOP.

Message & data rates

Standard message and data rates from your mobile carrier may apply. DealerCreator does not charge for SMS messages.

STOP / opt-out handling

On receipt of STOP, END, CANCEL, UNSUBSCRIBE, or QUIT (case-insensitive) on any of our toll-free numbers we:

  1. Immediately mark the recipient's number as opted-out in our messaging platform
  2. Send exactly one confirmation SMS: DealerCreator: You're unsubscribed and will receive no more messages. Reply START to resubscribe.
  3. Block all future messages to that number, including from any matched dealership working on the associated request

HELP handling

On receipt of HELP or INFO: single response DealerCreator: Reach us at support@dealercreator.com. Reply STOP to opt out. Msg&data rates may apply.

Additional opt-out channels

  • Email support@dealercreator.com from the address on your account
  • Toggle SMS notifications off in your account settings at dealercreator.com/customer-dashboard (Account → Notifications)

Related policies

For carrier compliance review: consent is collected via a discrete, unchecked checkbox on the buying-process wizard's final step. Consent language is verbatim above. All SMS traffic is scoped to an active user request, includes STOP/HELP disclosure, respects opt-outs immediately, and does not share consent across brands or affiliates.